This Shipping Policy explains how Slick Tools processes, dispatches, and delivers wholesale orders to approved trade customers across the United Kingdom.
1. Order Confirmation
All orders are reviewed and confirmed by our team before dispatch. You will receive confirmation once your order is accepted. Processing begins only after confirmation — typically within 1–3 business days (Monday–Friday, excluding bank holidays).
2. Processing Times
| Order type | Typical processing time |
|---|---|
| Standard stock items | 1–2 business days |
| Mixed or large orders | 2–3 business days |
| High-volume / pallet orders | By arrangement |
During peak periods processing may take longer. We will notify you if delays are expected.
3. Delivery Methods
We use reputable UK carriers offering standard and tracked services. The delivery method is selected based on order size, weight, and destination. Trade customers may discuss preferred carriers when placing large or recurring orders.
4. Estimated Delivery Times
Times below are from dispatch, not order date:
- England & Wales (mainland): 2–5 business days
- Scotland (Central Belt): 3–6 business days
- Scottish Highlands & Islands: 5–10 business days
- Northern Ireland: 4–8 business days
- Isle of Man & Channel Islands: 5–10 business days
These are estimates only — actual times may vary due to carrier performance or weather.
5. Delivery Costs
Shipping charges depend on order value, weight, and destination. Costs are confirmed at order acceptance or on your invoice. Free or reduced shipping may be available for qualifying trade orders — contact us for details.
6. Tracking
Where available, tracking information is emailed to your registered address once the order is dispatched. If you have not received tracking within 5 business days of confirmation, contact info@slicktools.co.uk.
7. Delivery Address
Please ensure delivery details are accurate at checkout. We cannot accept liability for failed delivery due to incorrect addresses. Re-delivery charges may apply.
8. Failed Delivery & Refusal
If goods cannot be delivered after reasonable attempts, items may be returned to us. Storage and re-delivery fees may apply. Refusal to accept delivery without valid reason may result in return charges.
9. Damaged in Transit
Inspect deliveries on arrival. Report damage within 7 days with photos to info@slicktools.co.uk. See our Returns Policy.
10. Contact
Shipping enquiries
Email: info@slicktools.co.uk
Address: Unit 4, Essex Works, Holborn Hill, Birmingham B6 7QT